FAQ

Will you set up and clean up at my event?

Hallie Jane’s provides uniformed and trained servers to set up, serve, and clean-up the event. Hallie Jane’s does not use temporary services to staff any of our events. All servers are dressed in black & white with ties for formal functions and khakis with white polo shirts for more casual events.

Do you handle the alcohol order?

As Hallie Jane’s Catering is not licensed to sell alcohol, the customer must provide all alcoholic beverages. Hallie Jane’s can then provide everything else needed to outfit the Bar, including the service of the alcoholic beverages.

Do you handle flowers and entertainment?

Hallie Jane’s is a full service catering company and can assist with any and all details in order to round out the “Party Experience”. Our Preferred Vendor list will put you in direct contact with decor and entertainment professionals with whom we have had a successful relationship and who have provided high quality services and are fair and reliable. They along with our Event Coordinators will work together to enhance the theme or ambiance, and to minimize worry or additional details related to your event. Market prices will apply.

We work with vendors and venues on a regular basis and are happy to recommend their services.

Can you help me with rental equipment?

Hallie Jane’s Catering can provide any size, shape, color, and material of any rented item available on the market. In the event any rented goods are damaged, whether due to actions of the customer or their guests, the customer will be financially responsible for the replacement.

Rental items not booked through Hallie Jane’s will be the customer’s responsibility. Hallie Jane’s can provide the setup and break down of the rental items if the rental company or venue does not provide this service. It is the client’s responsibility to return any rental items to the appropriate companies. Hallie Jane’s will not be held responsible for any equipment independently rented by the customer.

What happens to the leftover food?

If the headcount is accurate, there is no legal obligation to distribute leftovers. If there are fewer guests than the headcount, the customer will receive the amount of food that was brought for the guaranteed headcount. There are no leftovers for a seated event if the headcount is accurate. There are Health Department and insurance guidelines regarding food storage and temperatures that prevent us from giving customers most food that has been on a buffet at room temperature during an event. In addition, regulations allow us to package only what can be consumed within a 2 day period.

WHEN IS MY FINAL HEADCOUNT DUE AND HOW WILL THE PRICE CHANGE IF THE ESTIMATED HEADCOUNT CHANGES?

The final count is due 10 business days in prior to the event. This headcount serves as the guarantee amount for the party. Following the final count, the number may not be lowered, but may be raised until noon 3 days before the event. Any increases of the headcount after the 3 days prior to the event are subject to pricing increase from the original quote.
Prices on menus are based on the initial headcount. All of our menus online reflect a minimum of 50 guests (we are happy to cater parties less than 50 guests; however, the pricing will be adjusted to reflect a lower headcount). If the guaranteed headcount drops below 25% of this number, Hallie Jane’s reserves the right to adjust the price accordingly.
It is our custom to prepare 10% extra to allow for unexpected guests and/or hearty eaters. Customer agrees that they will pay additional, at the agreed per guest price, for any guests that increase the guarantee.
There are no refunds or discounts if the headcount is not met.

WHEN IS PAYMENT DUE?

If you choose Hallie Jane’s for your event, a non-refundable deposit of 1/3 of the estimated total must be sent to reserve the date. The final balance is due seven days prior to the date of the event. For corporate events, the balance must be paid within 30 days after the event date to avoid late fees.
For events booked within 30 days of the event date, a 50% deposit is required. There is a maintenance fee of 2.5% for Visa and MC and 4% for AMEX.

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